University Concert Hall endeavors to provide an inclusive and accessible environment for all.
Our facilities include a wheelchair accessible lift, hearing loop headsets, occasional Sensory Friendly performances and complimentary Personal Assistant Tickets.
Our staff are on hand at all times so please do not hesitate to ask for assistance at the time of booking or when attending a show.
WHEELCHAIR USERS / IMPAIRED MOBILITY:
University Concert Hall is accessible for wheelchair users and those with impaired mobility.
From 1st May 2018, those customers purchasing a wheelchair accessible space will be able to avail of a complimentary Personal Assistant ticket.
There will also be an additional 2 Personal Assistant tickets available to patrons who may not require a wheelchair accessible space, but who may not be able to attend an event without assistance e.g. in case of other mobility issues, special needs, impaired sight etc.
ACCESS & PARKING:
There are 6 designated parking spaces located in the Main UCH/Foundation Building car park and a further 2 in the nearest overflow car park (No. 4 – to the rear of UCH) which leads to the Plaza entrance. Car Park Map
University Concert Hall is accessible for wheelchair users and those with impaired mobility from both entrances (Foundation Car Park entrance & UL Plaza entrance).
From the Foundation Car Park entrance there is a lift – located through the glass doors at the end of the atrium and to the left – which will bring you to G level where the box office, auditorium, toilets, bar and cafe are located.
From the UL Plaza entrance, you will come in on G level.
SEAT LOCATION:
There are 4 designated wheelchair accessible and companion spaces in UCH, 3 of which are located in Row O with 1 in Row Z.
Those in Row O are accessed via Door 4 and by wheelchair lift.
The space in Row Z is accessed via Door 3 and is located just inside the door.
A Front of House Usher will always be assigned to Door 4 when the wheelchair spaces are in use and will be available to offer assistance / operate the lift before, during and after the performance as required.
BOOKING TICKETS:
Please note wheelchair accessible and personal assistant tickets can only be booked via the Box Office and are not available for sale online. UCH Box Office – 061 331549
HARD OF HEARING:
A Sennheiser induction loop system is in operation throughout the auditorium for patrons with hearing difficulties.
People with hearing aids should set them to ‘Infra-Red Mode’.
Headsets are available from the Box Office on request.
UCH would like to thank Fergusons for their sponsorship of this loop system.
ASSISTANCE DOGS:
University Concert Hall welcomes Assistance Dogs. If you have an assistance dog, please advise the Box Office at the time of booking and they can then allocate the most appropriate seating for you. UCH Box Office – 061 331549
SENSORY FRIENDLY PERFORMANCES:
On occasion we are in a position to run Sensory Friendly performances for people with special needs e.g. during the run of Panto. These performances will typically feature lower music, brighter lights, an absence of sudden noise and other subtle changes that will make the performance more accessible.
Sensory Friendly Performances will be clearly highlighted online and you can also contact the Box Office for further details
