Staff who have attended disability equality training will be able to interact more confidently and more effectively with people who have disabilities. Remember that staff will need an ongoing programme of disability equality training. Disability equality training courses should be backed up by the development of written policies setting out
Make sure that any information and services that you provide through your websites are accessible to customers with disabilities. Web Content Accessibility Guidelines (WCAG) 2.0 The best way to make sure that your website is accessible to your customers is to make sure that everything on it has Level AA conformance
Consult customers with disabilities to find out: What information they need from your organisation What formats they need that information in. Use clear, user-focused language. When you’re writing information for customers, try to use words that you would use if you were talking to a customer face-to-face. Don’t assume that your customers will understand the
Get an accessibility expert to audit your building’s accessibility every 3 years, or more regularly if necessary. You could ask a colleague who is very familiar with one of these documents to audit your building’s accessibility, or you could find an expert outside your organisation: Building for Everyone: A Universal Design
To provide a good service to customers with disabilities, just ask them what they need and how you can help. Consider how you can change your services to make them more accessible to everybody. Also, consider the types of assistance that you will need to arrange on request. Be polite to customers with disabilities Help
Angel Eyes NI (www.angeleyesni.org), is a Belfast-based charity that supports and advocates for blind and partially sighted children throughout Northern Ireland. The charity has identified a need for parents, professionals, and all those coming into contact with someone with a visual impairment to better understand the implications of living with
Remember Us provides a unique social outlet to people with special needs and their families in the North Fingal region. Although based in Balbriggan, our members come from areas such as Santry, Clontarf, Swords, Malahide, Portmarnock, Lusk, Rush, Skerries, Balbriggan, Bettystown, Ashbourne, Drogheda etc. It is the families that are the members; this
Western Care Association exists to empower people with a wide range of learning and associated disabilities in Co. Mayo to live full and satisfied lives as equal citizens. The Organisation has a Service Level Agreement with the Health Service Executive on whose behalf it provides supports and services to people with intellectual disabilities
The MooreHaven Centre provides supports to adults with an intellectual disability in the mild to moderate range of Intellectual Disability through MooreHaven’s day, residential and respite services. MooreHaven fully subscribes to the core values of Community Inclusion, Active Citizenship and Quality and Person Centredness, as the values of the HSE
Kerry Parents & Friends Association was established in 1973 to support families of people with an intelectual disability and the Franciscan Sisters of the Divine Motherhood in their work at St. Mary of the Angels, Beaufort, near Kilarney. KPFA now provides Residential and Day Services together with Respite and Home
Thinking Disabilities, Hill Road, Killaloe, Co. Clare, V94 YR59, Ireland.
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